Privacy Policy

Last updated: August 21, 2026

Nuviora, a wellness brand under CEAGULL, operates the website nuviora.in and related online store, including all associated information, content, features, tools, products, and services, in order to provide you, the customer, with a convenient and curated shopping experience (collectively, the “Services”). Our online store is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how Nuviora collects, uses, processes, stores, and discloses your personal information when you visit our website, use our Services, make a purchase or other transaction, contact us, or otherwise interact with us.

If there is any conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, use, or disclosure of personal information, this Privacy Policy will apply.

Please read this Privacy Policy carefully. By accessing or using our Services, you acknowledge that you have read and understood how your information may be collected, used, and disclosed as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.

Personal information does not include information that has been anonymized or de-identified so that it cannot reasonably identify you.

Depending on how you interact with Nuviora and our Services, we may collect or process the following categories of personal information:

Contact Information: Your name, email address, phone number, billing address, shipping address, and other contact details.
Order and Transaction Information: Products you view, add to your cart, add to a wishlist, purchase, return, exchange, or cancel, as well as your transaction and order history.
Payment Information: Payment method, transaction details, payment confirmation, billing information, and other payment-related data. Payment information may be processed by Shopify, payment gateways, banks, or other authorized payment service providers.
Account Information: Your username, password, account preferences, saved addresses, settings, and other information associated with your customer account.
Customer Support Information: Information that you provide when contacting us regarding an order, product, refund, return, exchange, complaint, or other customer-service matter.
Device and Technical Information: Information about your browser, device, operating system, network connection, IP address, cookies, and similar technical identifiers.
Usage Information: Information regarding how you access, browse, navigate, and interact with our website and Services.
Marketing Information: Your communication preferences and information relating to your interaction with promotional emails, advertisements, campaigns, or other marketing communications.

Personal Information Sources

We may collect personal information from several sources, including:

Directly from you, such as when you place an order, create an account, subscribe to communications, contact customer support, submit a form, or otherwise provide information to us.
Automatically through our website, including through cookies, pixels, analytics tools, device information, and similar technologies.
From Shopify and our service providers, where they process information on our behalf or provide technology, payment, shipping, analytics, advertising, customer support, or other services.
From advertising, marketing, and business partners, where permitted by applicable law.
From other third parties, where legally permitted.

How We Use Your Personal Information

Depending on how you interact with Nuviora, we may use your personal information for the following purposes:

Providing and Improving Our Services

We may use your information to:

Process and confirm your orders.
Process payments.
Arrange shipping and delivery.
Manage cancellations, refunds, returns, and exchanges.
Maintain and manage your customer account.
Remember your preferences.
Provide customer support.
Recommend products that may be relevant to you.
Improve our website, products, customer experience, and Services.
Enable product reviews or other customer features.
Communicate important information regarding your purchases or account.

Marketing and Advertising

Where permitted by applicable law, we may use your personal information to:

Send promotional emails, messages, offers, or updates.
Inform you about Nuviora products, launches, promotions, or collections.
Show relevant advertisements on our website or third-party platforms.
Measure the effectiveness of advertising campaigns.
Personalize marketing based on products you viewed, purchased, or added to your cart.

You may opt out of promotional communications using the unsubscribe option provided in our communications.

Security and Fraud Prevention

We may use personal information to:

Authenticate customer accounts.
Detect, investigate, and prevent fraudulent transactions.
Protect our website, customers, systems, and business.
Prevent misuse, unauthorized access, or malicious activity.
Maintain a secure payment and shopping experience.

If you create an account with us, you are responsible for maintaining the confidentiality of your login credentials.

Communicating With You

We may use your personal information to:

Respond to inquiries.
Provide customer support.
Provide order or delivery updates.
Handle complaints or disputes.
Maintain our customer relationship with you.

Legal and Regulatory Purposes

We may process personal information where necessary to:

Comply with applicable laws and regulations.
Respond to lawful government or regulatory requests.
Respond to court orders, subpoenas, or other valid legal processes.
Protect or enforce our legal rights.
Enforce our Terms of Service or other policies.
Investigate suspected violations, misuse, or unlawful activity.

How We Disclose Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business and provide our Services.

This may include:

Shopify, which hosts and powers our online store.
Payment processors, payment gateways, banks, and financial service providers that help process transactions.
Courier, logistics, fulfillment, and shipping partners that help deliver orders.
Technology and IT service providers that support our website and systems.
Customer support providers assisting with customer inquiries.
Analytics providers that help us understand how customers use our website.
Advertising and marketing partners that help us promote our products and measure advertising performance.
Professional advisers, including accountants, auditors, legal professionals, consultants, or insurers where necessary.
Government, regulatory, or law-enforcement authorities where disclosure is required by applicable law.
Affiliates or entities within our corporate or business group, where appropriate.

We may also disclose information in connection with a restructuring, acquisition, sale, merger, insolvency, financing, or transfer of all or part of our business or assets.

Relationship With Shopify

Our online store is powered by Shopify.

Shopify may collect and process personal information about your access to and use of our Services in order to provide, secure, personalize, and improve the Shopify platform and the shopping experience.

Information that you submit through our website may therefore be transmitted to or processed by Shopify and other authorized service providers, including providers located outside your country of residence.

You can learn more about Shopify's privacy practices through the official Shopify Consumer Privacy Policy:

https://www.shopify.com/legal/privacy/app-users

Shopify also provides information regarding certain privacy rights through:

https://privacy.shopify.com/en

Cookies and Similar Technologies

Nuviora, Shopify, and our service providers may use cookies, pixels, tags, and similar technologies to operate and improve our website.

These technologies may be used to:

Keep the website functioning properly.
Remember your cart or preferences.
Understand website traffic.
Analyze customer interactions.
Improve website performance.
Measure advertising effectiveness.
Personalize content or advertising.

Depending on your browser, device, and jurisdiction, you may be able to manage or disable certain cookies through browser settings or available cookie controls.

Disabling certain cookies may affect the functionality of some parts of the website.

Third-Party Websites and Links

Our Services may contain links to websites, applications, payment gateways, social media platforms, or other online services operated by third parties.

Nuviora does not control the privacy or security practices of third-party platforms.

If you visit a third-party website or service, you should review its privacy policy and terms before providing personal information.

The inclusion of a third-party link on our website does not necessarily constitute an endorsement of that website, its content, or its privacy practices.

Children's Privacy

Our Services are not intended for use by children who are below the applicable legal age required to independently consent to the processing of personal information in their jurisdiction.

We do not knowingly collect personal information from children in violation of applicable law.

If you are a parent or guardian and believe that a child has provided personal information to us improperly, please contact us at:

nuvioracare@gmail.com

We will review the request and take appropriate action where required.

Security of Your Information

We take reasonable administrative, technical, and organizational measures designed to safeguard personal information.

However, no method of electronic transmission, online storage, or information-security system is completely secure.

Accordingly, we cannot guarantee absolute security of personal information transmitted through the internet.

Please avoid sending highly sensitive or confidential information through unsecured communication channels.

Retention of Personal Information

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy.

The retention period may depend on factors including:

The duration of your customer relationship with us.
Order and transaction record requirements.
Legal and regulatory obligations.
Tax and accounting requirements.
Fraud-prevention requirements.
Dispute-resolution requirements.
Enforcement of our agreements and policies.

When information is no longer reasonably required, we may delete, anonymize, or otherwise dispose of it in accordance with applicable law.

Your Rights and Choices

Depending on your jurisdiction and applicable law, you may have certain rights regarding your personal information.

These rights may include:

Right to Access

You may be entitled to request access to personal information that we maintain about you.

Right to Correction

You may be entitled to request correction of inaccurate or incomplete personal information.

Right to Deletion

You may be entitled to request deletion of certain personal information, subject to legal or regulatory retention requirements.

Right to Portability

Where applicable, you may be entitled to receive certain personal information in a portable format or request its transfer to another organization.

Right to Withdraw Consent

Where we rely on your consent to process information, you may be entitled to withdraw your consent.

Marketing Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link included in those communications.

Please note that even after opting out of marketing communications, we may still send transactional or service-related communications concerning your account, orders, payments, deliveries, refunds, or customer-support requests.

To make a privacy-related request, contact:

nuvioracare@gmail.com

We may need to verify your identity before processing certain requests where permitted or required by applicable law.

Complaints

If you have concerns or complaints regarding how Nuviora handles your personal information, please contact us first so that we can review your concern.

You can contact our customer care team at:

Email: nuvioracare@gmail.com
Website: https://nuviora.in

Depending on your jurisdiction, you may also have the right to raise a complaint with an appropriate data-protection, consumer-protection, or regulatory authority.