This website is operated by CEAGULL under the brand name Nuviora. Throughout the site, the terms “Nuviora,” “we,” “us,” and “our” refer to Nuviora and/or CEAGULL, as applicable.

Nuviora offers this website, including all information, tools, products and services available through this site, to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting nuviora.in and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or made available elsewhere on our website.

These Terms apply to all users of the website, including without limitation browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to be bound by these Terms.

If you do not agree with all of the terms and conditions contained in this agreement, you should not access the website or use our Services.

Any new products, services, features or tools added to the store in the future shall also be subject to these Terms.

We reserve the right to update, modify or replace any part of these Terms by posting updates or changes on our website. It is your responsibility to review this page periodically. Continued use of the website following any changes constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to offer and sell our products and Services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms, you represent that you have reached the age of majority applicable in your state, territory or country of residence.

If you permit a minor dependent to access this website, you accept responsibility for their use of the website.

You may not use our products, website or Services for any illegal or unauthorized purpose.

You must not violate any applicable laws while using our Service, including but not limited to intellectual property, copyright, consumer protection or information technology laws.

You must not transmit worms, viruses, malware, harmful code or any other material intended to interfere with the website or Service.

A breach or violation of these Terms may result in immediate suspension or termination of access to our Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse Service to any person where permitted by applicable law.

You understand that information you submit to the website, excluding payment-card information, may be transmitted across various networks and may undergo technical changes necessary to conform to connecting networks or devices.

Payment-card information is encrypted during transmission through supported payment systems.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, website content, access to the Service or contact through which the Service is provided without our prior written permission.

Headings used throughout these Terms are included for convenience and do not limit or otherwise affect these Terms.

SECTION 3 – PRODUCT AND WELLNESS INFORMATION

Nuviora offers products in the health and wellness category, including products such as Vitamin D3 + K2, Vitamin B12, Spirulina, Moringa, Ashwagandha and other nutritional or botanical wellness products.

Information provided on our website is intended for general product and educational purposes only.

Our products and website content are not intended to diagnose, treat, cure or prevent any disease unless expressly permitted and supported under applicable law.

Information on this website should not be considered a substitute for professional medical advice, diagnosis or treatment.

You should always follow the directions, suggested usage, warnings and precautions printed on the individual product packaging.

If you are pregnant, breastfeeding, taking medication, have an existing medical condition or are uncertain whether a supplement is suitable for you, we recommend consulting a qualified healthcare professional before use.

Individual experiences and responses to nutritional or botanical products may vary.

SECTION 4 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We make reasonable efforts to ensure that information presented on our website is accurate and useful.

However, we do not guarantee that all information available on the website will always be complete, current or error-free.

The material provided on the website is for general information and should not be relied upon as the sole basis for making health, nutritional or purchasing decisions where additional professional or authoritative information may be appropriate.

Historical information, where present, is provided for reference only.

We reserve the right to modify website content at any time without obligation to update every previous reference or communication.

SECTION 5 – MODIFICATIONS TO SERVICES AND PRICES

Prices of our products may change without prior notice.

We reserve the right to modify, suspend or discontinue any product, Service, promotion, offer or part of the website at any time.

We may also introduce new products, bundles, promotional offers or pricing structures.

We shall not be liable to you or any third party for any lawful price modification, suspension or discontinuance of a Service or product.

SECTION 6 – PRODUCTS OR SERVICES

Certain products or Services may be available exclusively online through our website.

Products may be available in limited quantities and may be eligible for return, refund or exchange only according to our applicable Refund Policy.

Refund Policy:

nuviora.in/policies/refund-policy

We make reasonable efforts to display product packaging, colors, labels and images as accurately as possible. However, screen settings, photography, packaging revisions and device displays may cause minor visual variations.

We reserve the right to limit the sale of our products or Services to any person, geographic region or jurisdiction where reasonably necessary or legally required.

We may limit quantities purchased per customer, account, household or order.

Product descriptions, packaging, formulations, prices, availability and other product-related information may be modified where required.

We reserve the right to discontinue products without prior notice.

Any offer made through this website is void where prohibited by law.

SECTION 7 – SUPPLEMENT USE AND RESPONSIBILITY

Customers are responsible for reviewing individual product labels before use.

Do not exceed the recommended intake stated on the product packaging unless advised otherwise by an appropriately qualified healthcare professional.

Nutritional supplements are generally intended to complement, rather than replace, a varied and balanced diet and healthy lifestyle.

Customers should evaluate their personal nutritional requirements before using or combining multiple supplements.

Nuviora shall not be responsible for misuse of a product, use contrary to label directions, improper storage or consumption beyond the recommended quantity.

SECTION 8 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse, limit or cancel any order placed through our store where reasonably necessary.

Restrictions may include orders placed using the same customer account, payment method, billing address, shipping address or other related identifiers.

If we modify or cancel an order, we may attempt to contact you using the email address, telephone number, billing information or other contact information supplied at checkout.

We reserve the right to restrict orders that reasonably appear to have been placed by unauthorized dealers, resellers or distributors.

You agree to provide current, accurate and complete billing, shipping and account information when purchasing from our store.

You agree to promptly update your account information where necessary so that we can process transactions and communicate with you.

SECTION 9 – PAYMENT

Payments may be processed through Shopify-supported or third-party payment gateways displayed during checkout.

Payment options may include prepaid payment methods, Cash on Delivery or other options made available from time to time.

Certain payment methods may carry additional convenience, shipping or processing charges where clearly disclosed before purchase.

Availability of a payment method may vary depending on product, order value, location or other operational considerations.

We reserve the right to conduct verification procedures for orders where required for fraud prevention, payment security or order validation.

SECTION 10 – SHIPPING AND DELIVERY

Orders are delivered to the shipping address provided by the customer during checkout.

Estimated delivery timelines are estimates only and may be affected by courier availability, customer location, weather, public holidays, operational disruptions, incorrect contact information or other circumstances outside our reasonable control.

Customers are responsible for providing an accurate delivery address and contact number.

Courier delays caused by circumstances outside our reasonable control shall not automatically constitute a breach of these Terms.

Separate conditions may apply to Cash on Delivery, prepaid orders, re-attempts, refused shipments or returned shipments.

Please review our Shipping Policy for further information.

SECTION 11 – RETURNS, REFUNDS AND EXCHANGES

Returns, refunds and exchanges are governed by our Refund Policy.

Customers should review the applicable eligibility criteria, return period, product-condition requirements and procedures before submitting a request.

Certain categories of products may not be eligible for return once opened, used, damaged after delivery or otherwise rendered unsuitable for resale where permitted by applicable law.

Nothing in these Terms is intended to restrict rights that cannot legally be excluded under applicable consumer protection laws.

For complete information, please review:

nuviora.in/policies/refund-policy

SECTION 12 – OPTIONAL AND THIRD-PARTY TOOLS

We may provide access to third-party tools, applications, payment systems or technologies that we do not directly control.

Access to such third-party tools may be provided on an “as available” basis and may be subject to the provider's own terms and policies.

Your use of third-party tools is at your discretion and subject to the applicable provider's terms.

We may introduce new tools, resources or features through the website in the future. Such additions shall also be subject to these Terms where applicable.

SECTION 13 – THIRD-PARTY LINKS

Our website may contain links to third-party websites, services, payment providers, logistics providers or other external resources.

Third-party websites are independent from Nuviora.

We are not responsible for examining, controlling or guaranteeing the accuracy, availability, security or practices of third-party websites.

We are not responsible for damage or loss arising solely from your use of independent third-party websites or services.

Please review the relevant third party's policies before entering into transactions with them.

Questions concerning third-party products or services should be directed to the relevant third-party provider.

SECTION 14 – USER COMMENTS, REVIEWS AND SUBMISSIONS

You may submit reviews, feedback, suggestions, ideas or other content to us where this functionality is available.

By submitting such content, you confirm that you have the right to provide it and that it does not violate applicable laws or third-party rights.

You must not submit material that is unlawful, defamatory, threatening, abusive, obscene, fraudulent or infringes intellectual property, privacy or other rights.

You must not submit viruses, malware or other malicious material.

You may not impersonate another person or deliberately misrepresent the origin of your comments.

You remain responsible for the accuracy and legality of content you submit.

We reserve the right, but are not obligated, to monitor, moderate, edit or remove user-generated content where reasonably necessary.

SECTION 15 – PERSONAL INFORMATION

Your submission and processing of personal information through the store is governed by our Privacy Policy.

nuviora.in/policies/privacy-policy

Please review the Privacy Policy to understand how information may be collected, used, stored and protected.

SECTION 16 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to:

Product descriptions
Ingredients or product information
Pricing
Promotions and offers
Shipping charges
Delivery estimates
Inventory availability
Product imagery
Other website information

We reserve the right to correct errors, update information or cancel affected orders where reasonably necessary, including after an order has been submitted, subject to applicable law.

We are not obligated to update or clarify every piece of information unless required by applicable law.

SECTION 17 – PROHIBITED USES

You are prohibited from using our website or content:

(a) for any unlawful purpose;
(b) to encourage or participate in unlawful activity;
(c) to violate applicable national, state or local laws;
(d) to infringe intellectual property rights;
(e) to harass, threaten, abuse, defame or discriminate against another person;
(f) to submit intentionally false or misleading information;
(g) to distribute viruses, malware or malicious code;
(h) to improperly collect or track personal information belonging to others;
(i) to spam, phish, crawl, scrape or otherwise misuse the website;
(j) for obscene, fraudulent or malicious purposes; or
(k) to interfere with or circumvent the security features of our website, payment systems or related Services.

We reserve the right to terminate access to the Service for violations of these restrictions.

SECTION 18 – INTELLECTUAL PROPERTY

Unless otherwise stated, all content displayed on nuviora.in, including but not limited to:

Nuviora branding
Logos
Product names
Product packaging
Graphics
Photographs
Videos
Website designs
Written content
Illustrations
Advertisements
Icons
Product descriptions

is owned by, licensed to or lawfully used by Nuviora/CEAGULL or its respective rights holders.

You may not reproduce, distribute, modify, commercially exploit or use such content without authorization, except where allowed by applicable law.

SECTION 19 – DISCLAIMER OF WARRANTIES

We do not guarantee that access to our website will always be uninterrupted, timely, secure or free from technical errors.

Online Services may occasionally be unavailable because of maintenance, technical problems, network issues or circumstances outside our control.

Products and Services are provided subject to applicable laws, product descriptions, label instructions and any warranties that cannot legally be excluded.

To the maximum extent permitted by applicable law, we disclaim warranties not expressly provided by us or required by law.

SECTION 20 – LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, Nuviora, CEAGULL and their directors, employees, affiliates, contractors, suppliers, service providers and licensors shall not be liable for indirect, incidental, special, punitive or consequential loss arising solely from use of the website or Services.

Nothing contained in these Terms shall exclude or restrict liability where such exclusion or restriction is prohibited under applicable law.

Nothing in these Terms is intended to limit mandatory consumer rights available under Indian law.

SECTION 21 – INDEMNIFICATION

You agree, to the extent permitted by applicable law, to indemnify and hold harmless Nuviora, CEAGULL and their affiliates, employees, contractors, service providers and partners from claims arising from:

Your material breach of these Terms;
Your unlawful use of the website;
Your infringement of third-party rights; or
Your violation of applicable law.

SECTION 22 – SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision shall be enforced to the maximum extent permitted by law.

The remaining provisions shall continue to remain valid and enforceable.

SECTION 23 – TERMINATION

These Terms remain effective unless terminated by you or us.

You may stop using our Services at any time.

If we reasonably determine that you have materially violated these Terms, we may suspend or terminate your access to the website or certain Services, subject to applicable law.

Rights and obligations that arose prior to termination shall survive where appropriate.

SECTION 24 – ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy and other policies displayed on the website, constitute the agreement governing your use of our website and Services.

Failure by us to exercise or enforce a provision of these Terms does not constitute a waiver of that provision.

Any ambiguity in these Terms shall be interpreted in accordance with applicable law.

SECTION 25 – GOVERNING LAW

These Terms of Service and any separate agreements through which we provide Services shall be governed by and construed in accordance with the laws of India.

Any dispute shall be subject to the jurisdiction applicable under Indian law, unless another jurisdiction is mandatorily required by applicable consumer protection legislation.